FAQs - Outdoor Nuts

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FAQs

Here is an exhaustive list of frequently asked questions

1. Is your website reliable? Can I order safely?

This website is 100% safe.

The host of our service provides an HTTPS server, security pledge (The green padlock to the left of the URL indicates that the website is secure). As a result, all the pages of www.outdoornuts.com are secure, and can not be hacked or phished. Most websites only secure the shopping cart and payment part. In addition, this site is secured by Mc Afee, a reference for the protection of websites. For the payment, we used Paypal and Stripe, undisputed leaders on the protection of data during Internet transactions.

2. Why did I only receive part of my order?

If your order contains more than one item, you will receive them separately. Some items are shipped individually as this allows for lower and easier logistics costs.

3. I ordered a week ago and nothing happened. How is it possible?

Once your order has been processed and shipped, you will receive your tracking numbers by email.

International Shipping

  • USA: 10-20 days (1-3 weeks)
  • Canada: 16-26 days (2-4 weeks)
  • Australia: 13-20 days (2-3 weeks)
  • New-Zeland: 20-40 days (3-8 weeks)
  • Europe: 10-30 days (2-4 weeks)

If your order contains more than one item, you will receive them separately. Some items are shipped individually as this allows for faster delivery, lower and easier logistics costs.

For any question regarding the delivery, you can refer to our shipping policy.

Another question ?

Contact our customer service who is fully dedicated to meeting you. We will answer you no later than 48 hours.

Mail us at contact@outdoornuts.com

BE NUTS !