Any products returned without OUTDOOR NUTS prior return approval ID.
Are there any charges for return?
When you choose to exchange your product, shipping costs are not covered.
Original shipping charges are non-refundable.
You are responsible for return shipping charges.
How do I return? Get your Return Approval ID
Mail us with your order number, mail adress, name of product and reason for the return.
Wait for our reply by email. Do not return anything yet.
You will receive your Return Approval ID with our address and how to return your order.
How soon will I get my exchange/refund?
Once your return is received and inspected, we will send you an email to notify the approval or rejection of your exchange/refund.
If approved, you can choose between an exchange or a full refund. If you prefer an exchange, shipping costs are on us! If you choose a refund, a credit will automatically be applied on the original method of payment, within 10 business days.
What if I haven't received my order?
Please contact your post office. Go along with your ID and inform them you have a missing delivery. Usually they leave a note in your letter box (Well.. not always...). They will track the shipping and deliver your package if available in their warehouse.
Check with your neighbours. Often packages are delivered next door.
Once the 2 above steps are completed but unsuccessful, please contact us here
Still have questions? Email us at firstname.lastname@example.org. with your full name, order number and we will get back to you shortly.
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